CloudServe GDPR Policy
Last Updated: 19 May 2026
CloudServe is committed to protecting personal data and complying with the United Kingdom General Data Protection Regulation (UK GDPR) and applicable data protection laws.
This GDPR Policy explains how CloudServe handles personal data, protects user privacy, and complies with legal obligations regarding data processing.
CloudServe respects the privacy and rights of all customers, users, and visitors.
We are committed to:
Processing personal data lawfully, fairly, and transparently
Protecting data against unauthorised access or misuse
Respecting user rights under UK GDPR
Implementing appropriate technical and organisational safeguards
This policy applies to:
Customers
Website visitors
Hosting users
VPS and dedicated server clients
Support users
Billing and account holders
Individuals interacting with CloudServe services
CloudServe acts as a Data Controller for customer account and billing information.
Customers using hosting services may themselves act as Data Controllers for data hosted on CloudServe infrastructure.
CloudServe may collect and process:
Full name
Company name
Username
Account identifiers
Email address
Telephone number
Billing address
Billing records
Transaction history
Payment status
CloudServe does not normally store full payment card information directly.
IP addresses
Browser information
Device identifiers
Login records
Access logs
System activity logs
Domain names
Hosting configuration
DNS settings
Support communications
Usage statistics
CloudServe processes personal data under one or more lawful bases including:
Contractual necessity
Legal obligations
Legitimate business interests
User consent
Fraud prevention and security monitoring
Personal data may be used to:
Provide hosting and related services
Process orders and payments
Deliver customer support
Maintain infrastructure security
Prevent abuse and fraud
Comply with legal obligations
Improve services and reliability
Send service notifications
Customers may store personal data within hosting accounts, VPS services, databases, emails, or websites.
In these situations:
Customers remain responsible for the legality of hosted data
Customers act as Data Controllers for hosted content
CloudServe acts as a Data Processor where applicable
Customers are responsible for ensuring their own GDPR compliance regarding hosted data.
CloudServe implements appropriate security measures including:
Firewalls
Access controls
Monitoring systems
Encrypted connections
Infrastructure protection
Authentication systems
Abuse prevention tools
While we strive to protect all data, no online system can be guaranteed fully secure.
CloudServe retains personal data only for as long as necessary for:
Service provision
Billing requirements
Legal obligations
Fraud prevention
Security auditing
Certain records may be retained after account closure where legally required.
CloudServe does not sell personal data.
Data may only be shared with trusted third parties where necessary for service operation, including:
Payment providers
Domain registrars
Infrastructure providers
Fraud prevention systems
Legal authorities where required
Some providers or infrastructure used by CloudServe may process data outside the United Kingdom.
Where data transfers occur, CloudServe will take reasonable measures to ensure appropriate safeguards are in place.
Users may have rights including:
Right of access
Right to rectification
Right to erasure
Right to restrict processing
Right to object
Right to data portability
Right to withdraw consent
Right to lodge a complaint
Requests may require identity verification before processing.
Users may request copies of their personal data held by CloudServe.
Requests should include sufficient information to verify identity and locate records.
CloudServe may refuse or limit requests where legally permitted.
Users may request deletion of personal data where legally applicable.
CloudServe may retain certain records where required for:
Legal obligations
Fraud prevention
Financial compliance
Security auditing
CloudServe websites may use cookies and similar technologies for:
Authentication
Session management
Security protection
Analytics
User preferences
Users may manage cookies through browser settings.
CloudServe may monitor infrastructure, systems, and traffic to:
Detect abuse
Prevent attacks
Investigate security incidents
Protect infrastructure
Maintain service stability
Monitoring is conducted for legitimate security and operational purposes.
In the event of a significant personal data breach, CloudServe may:
Investigate the incident
Mitigate further risk
Notify affected individuals where required
Notify relevant authorities where legally required
CloudServe services may integrate with third-party providers including:
Stripe
PayPal
Cloudflare
Third-party providers operate under their own policies and practices.
Access to customer data is restricted to authorised personnel only where necessary for:
Technical support
Billing management
Infrastructure maintenance
Security investigations
CloudServe services are not intended for individuals under 18 years of age.
We do not knowingly collect personal data from children.
CloudServe reserves the right to update this GDPR Policy at any time.
Updated policies become effective upon publication.
For GDPR requests or privacy enquiries, please contact CloudServe through official support channels or the client area.
By using CloudServe services, you acknowledge that you have read and understood this GDPR Policy and consent to the processing of personal data as described.
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