CloudServe Server & Email Fair Use Policy
Last Updated: 19 May 2026
This Fair Use Policy outlines acceptable usage limits and operational standards for CloudServe hosting, server, and email services.
This policy exists to ensure reliable, stable, and fair service performance for all customers using CloudServe infrastructure.
By using CloudServe services, you agree to comply with this Fair Use Policy.
CloudServe operates shared and managed infrastructure environments where server resources are shared between customers.
To maintain platform stability, security, and performance, customers must use services responsibly and within reasonable operational limits.
This policy applies to:
Shared hosting
Reseller hosting
VPS services
Dedicated servers
Email hosting
Webmail services
Databases
DNS services
CloudServe infrastructure and networks
Customers must not use services in a manner that:
Causes service disruption
Negatively impacts other customers
Overloads infrastructure
Creates security risks
Violates applicable laws
Generates abusive or excessive traffic
CloudServe reserves the right to investigate and restrict excessive or abusive usage.
Shared hosting accounts must operate within reasonable resource limits.
Excessive usage may include:
High CPU consumption
Excessive RAM usage
Continuous long-running processes
Excessive database queries
Large backup archives
Excessive simultaneous connections
Excessive inode/file counts
CloudServe may:
Temporarily limit resources
Suspend abusive processes
Request service upgrades
Suspend accounts affecting infrastructure stability
Services advertised as “Unlimited” are subject to fair usage limitations.
Unlimited services are intended for normal website hosting operations only.
Unlimited services must not be used for:
File storage services
Backup repositories
Media distribution platforms
Large-scale archive storage
Illegal file hosting
Non-website-related storage
CloudServe reserves the right to enforce reasonable usage limitations.
Customers must not:
Run cryptocurrency miners
Run resource-abusive scripts
Execute persistent background processes without approval
Use automated systems that overload infrastructure
Repeated excessive CPU or memory usage may result in service restrictions or suspension.
Disk usage must relate directly to active website or hosting operations.
Prohibited storage usage may include:
Personal file archives
Video storage unrelated to websites
Backup dumping
Public file mirrors
Excessive log retention
CloudServe may remove or restrict abusive storage usage.
Databases must be optimised and maintained responsibly.
Excessive database activity may include:
Poorly optimised queries
Excessive simultaneous connections
High-frequency automated requests
Abusive polling systems
CloudServe may limit or suspend databases causing service degradation.
CloudServe email services are intended for standard business and personal communications.
Email services must not be used for:
Spam campaigns
Bulk unsolicited email
Purchased mailing lists
Phishing activity
Fraudulent communications
Malware distribution
CloudServe maintains strict anti-spam controls.
To protect infrastructure reputation and deliverability, CloudServe may enforce sending limits including:
Hourly sending limits
Daily sending limits
Recipient rate limitations
Attachment size limits
Limits may vary depending on hosting plans and server reputation.
Bulk marketing or mailing list usage may require approval.
Customers sending newsletters or marketing emails must:
Obtain recipient consent
Include unsubscribe options
Comply with anti-spam regulations
Maintain clean mailing lists
CloudServe reserves the right to suspend abusive mailing activity immediately.
CloudServe actively monitors outgoing email activity.
Accounts generating spam complaints, blacklisting events, or suspicious email traffic may be:
Suspended immediately
Rate limited
Blocked from outbound mail
Investigated for abuse
CloudServe prioritises protection of server reputation and email deliverability.
Webmail services are provided for standard communication purposes only.
Abusive automated usage or excessive storage may result in restrictions.
Email storage should remain within reasonable operational usage.
CloudServe may restrict accounts storing excessive:
Archived mail
Attachments
Historical backups
Unused mailboxes
Customers are encouraged to maintain local backups and mailbox housekeeping.
Customers must not:
Generate malicious traffic
Launch attacks
Abuse bandwidth
Perform network scanning
Distribute malware
Interfere with infrastructure operations
CloudServe reserves the right to block or suspend abusive traffic immediately.
Customers are responsible for:
Securing websites and applications
Maintaining strong passwords
Updating software
Preventing compromised scripts
Monitoring account activity
Compromised accounts may be suspended to protect infrastructure security.
CloudServe may provide backups as a courtesy service.
Customers remain fully responsible for maintaining independent backups of:
Websites
Databases
Emails
Configurations
Application data
Backup availability is not guaranteed.
CloudServe reserves the right to investigate:
Resource abuse
Spam complaints
Malware activity
Network attacks
Security incidents
Excessive usage
Customers may be contacted for corrective action.
CloudServe may temporarily limit or suspend services where usage:
Threatens infrastructure stability
Causes service degradation
Creates security risks
Violates this policy
Restrictions may remain until issues are resolved.
VPS and dedicated server customers have greater resource flexibility but must still comply with:
Network abuse policies
Spam prevention rules
Security requirements
Legal obligations
CloudServe reserves the right to suspend servers involved in abuse or illegal activity.
Services must not be used for:
Fraud
Phishing
Malware
Illegal content
Copyright infringement
Harassment
Cyber attacks
Unlawful communications
Illegal activity may result in immediate termination and reporting to relevant authorities.
CloudServe may monitor systems, logs, traffic, and infrastructure usage for:
Security protection
Abuse prevention
Service stability
Legal compliance
Monitoring is performed in accordance with applicable privacy laws.
CloudServe reserves the right to:
Limit usage
Suspend services
Remove abusive content
Restrict functionality
Require upgrades
Terminate accounts violating this policy
Enforcement actions may occur without prior notice where infrastructure or security risks exist.
CloudServe reserves the right to update this Fair Use Policy at any time.
Updated versions become effective upon publication.
For usage-related questions or abuse concerns, please contact CloudServe through the official support channels or client area.
By using CloudServe services, you acknowledge that you have read, understood, and agreed to this Server & Email Fair Use Policy.
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